Orders are usually dispatched the next working day following clearance of payment. Some products are shipped directly from Germany so can take longer to arrive (up to two weeks). Orders are not generally dispatched on Fridays so as not to be in the hands of couriers over the weekend.
Delivery includes delivery to the kerbside immediately adjacent to the courier’s vehicle. Most couriers regard inside delivery as an extra service and as such this is not included with the free delivery option. It may be necessary for you to assist or move merchandise into your home. This is especially relevant if you live in a block of flats as couriers will only deliver to the ground floor entrance to the block.
Please note that we cannot deliver to PO boxes.
Other delivery information
Currently, we are only able to offer delivery to Mainland UK (including the Scottish Highlands and the Isle of Wight). Delivery to the Scottish Highlands and the Isle of Wight will incur additional surcharges which will be indicated during the checkout process and are detailed below. Direct delivery to the Scottish Islands, Northern Ireland, the Isle of Man and the Channel Isles will be available soon (we can deliver to forwarding companies, please contact us for more information).
|Mainland UK||Any postcode not listed||FREE|
|Channel Islands||All postcodes containing GY an JE||N/A|
|Isle of Man||All postcodes containing IM||N/A|
|IV41-IV49 / IV51 / IV55-IV56|
|KW15-KW17 / KA27-KA28|
|PA20 / PA41-PA49 / PA60-PA78|
|Scottish Highlands||KW1-KW14||< 10kg: FREE|
|IV1-IV40 / IV52-IV54 / IV63||10 to 50kg: £35|
|PA21-PA38 / PA80||50 to 150kg: £45|
PH16-PH26 / PH30-PH41 / PH49-PH50
|> 150kg: £50|
|Northern Ireland||All postcodes containing BT||N/A|
|Isle of Wight||PO30-PO41||> 10kg: £10|
Saturday delivery is available at an additional charge (£35 to £40). You can choose Saturday delivery during the checkout process if it is available for your item and location.
Please allow additional days for your delivery to take place when there are UK Bank Holidays. Please also allow additional days in extreme/uncontrollable circumstances i.e. extreme weather conditions etc.
Invoice and warranty
Your delivery will include an invoice. Please keep the invoice for your records, as this serves as proof of your warranty in the event of warranty claims.
Where is my package?
You can track the delivery status of your order at any time. You will get an email with your tracking number once your order is transferred to the delivery company. This means you can keep track of the current status of your order. Has your package not arrived in the last few days? Was it also not delivered to your neighbours? In this case please contact our customer service so we can verify where your package is.
If you have more questions you can send us an email at firstname.lastname@example.org or call us at 0121 389 1092 - Mon - Thurs: 9:00 - 16:00, Fri: 9:00 - 16:00.
Returns and complaints
Satisfied customers are very important to us. Please contact us by telephone or email if there are problems:
Telephone: 0121 389 1092
Service times: Mon - Thurs: 9:00 - 16:00, Fri: 9:00 - 16:00
If you are returning something, please let us know in advance per email or telephone and provide us with your customer number, order number and your full name. We ask you to contact us prior to returning your item, as we can arrange to pick up from your home at a reduced price.